The company PolyWorks Europa is pleased to report a customer satisfaction rate of 98.2 %* this year. Our service is renowned for delivering rapid solutions to our customers, always in a professional and constructive spirit. Our technical support team receives around 3,000 calls/emails a year in France, 2,500 calls/emails a year in Italy, 1,900 calls/emails a year in Spain and 350 calls/emails a year in Eastern Europe.
The campaign
PolyWorks Europa is launching a Europe-wide campaign to promote the quality of technical service provided by its team of experts. It will be broadcast across a wide range of media in France, Italy, Spain, Portugal and the Czech Republic.
The campaign slogan " Our technical support also includes "It also expresses our customers' level of satisfaction and enables us to make the link with our core business.
We wanted to put the spotlight on one of our colleagues, an application engineer, and design the project ourselves. The campaign was therefore carried out on our premises in France, in collaboration with our parent company based in Quebec.
Who are our experts? What do they do?
Manufacturing companies around the world face a common challenge. They need to be able to put new quality products into production quickly and at the lowest possible cost. As a software partner for 3D metrology activities, our experts' mission is to optimize the benefits that metrology can bring to the product engineering cycle and manufacturing quality, with the aim of helping organizations achieve their business objectives.
To achieve this mission, we have taken technical support to a level unprecedented in our market. We deploy a technical support team with extensive experience in industrial metrology, product engineering and manufacturing, comprising over 150 highly qualified application specialists, speaking 20 different languages and living in 19 countries. We have also implemented a customer support philosophy that goes beyond traditional software support, taking the time to understand processes and analyze requirements before proposing an optimal solution that will solve the measurement problem. Our mission is only complete once the measurement task has been successfully accomplished.
What do our customers say about our service?
In France :
" Very fast and efficient support. Your products are a pleasure to work with. Thank you "Baptiste Gauthier, Workstation Administrator, PCM Europe SAS.
" We always appreciate the support of the PolyWorks team "Sylvain Chevalerias, AIRBUS PLM Services - 3D SCAN.
Italy:
" There's a high degree of professionalism, which makes the job a lot easier. "
Ru Giuliano, Quality Control Officer, Tristone Flowtech Italia.
Spain:
" A quick and efficient response. Thank you very much "
Josu Ereña Gomez, Quality Technician, Fagor Arrasate S. Coop.
" Everything to do with technical service is perfect. A ten out of ten. "
José Ignacio Cajal, Quality Engineer, TI Automotive Pamplona.
" Impeccable, as always "
Ruben Viciana, supplier control, Johnson Controls-Hitachi Air Conditioning Spain.
How can I access technical support?
Each new purchase of a PolyWorks|InspectorMC and PolyWorks|ModelerMC includes one year of technical support and software maintenance. These services include the annual major release and monthly intermediate releases, live assistance from our technical support team and access to online resources.
How can I contact our technical support team?
By phone: +33 1 30 79 02 22
By email : support@polyworkseuropa.com
Who is PolyWorks Europa?
PolyWorks Europa helps industrial manufacturers of all sizes to digitally transform their 3D measurement processes and maximize the value of 3D measurement data for their engineering and product manufacturing processes. With offices in France, Italy, Spain and the Czech Republic, PolyWorks Europa provides European industrial manufacturers with PolyWorks® intelligent 3D metrology software solutions and technical services, including technical support, training, metrology process consulting and software customization.
PolyWorks Europa is a company of the InnovMetrica multinational software development organization headquartered in Canada, with over 500 employees committed to bringing 3D measurement data to the heart of companies' manufacturing processes.
*Rates in 2022 based on surveys carried out after a call or email to technical support.