Customer satisfaction is essential to any quality approach. To know it, you have to measure it! New technologies make it possible to do away with traditional forms and conduct online surveys. The web offers numerous tools for conducting surveys and polls. Here we present one of them, which we use ourselves for our reader surveys.
We chose the American company sogosurvey to carry out our online surveys.
With its comprehensive interface, the tool enables you to design your survey with certainly every possible question: open, closed, free text, with a satisfaction scale, with a complete grid, etc.
The survey is easy to design, and although the interface is in English, the questions are translated into French.
What sets sogosurvey apart from other web-based tools is the way it launches the survey. It routes your survey all by itself! There's no need to use a mailing manager, it takes care of that and even customizes the access urls. This avoids being inundated with unsolicited responses from people who may have had unauthorized access to the survey...
Results are easy to use. Data export to a spreadsheet is automatic.
Several subscription formulas are available, depending on your needs and the number of responses you expect.