Pierre Agullo, Director of Quality and Innovation at La Poste Courrier, and Chairman of the EFQM Strategic Orientation Committee, presented Urs Endress, President of Endress+Hauser France, with his EFQM CE2 diploma. The diploma recognizes the company's commitment to excellence. A first in the French industrial world.
The Swiss group is committed to a process of continuous improvement taken to the extreme, recognizing the validity and relevance of the EFQM model. Conversely, the EFQM model, "a management system of excellence" according to Pierre Agullo, recognizes that the company is progressing, and conveys the notions of sharing and learning. The company's vision and strategy; the needs and expectations of its stakeholders; the empowerment, development and satisfaction of its personnel; the sound management of its resources; and the respect of its processes; all translate into good results, satisfying all parts of the company and meeting expectations. This summary of the EFQM model applies to Endress+Hauser, which applies continuous improvement on a daily basis and brings meaning to its activity, particularly in its service business.
The diploma recognizes that the company has passed the first level. If it continues in this way, it will soon be able to compare itself with the best in Europe. The road to excellence is long and endless, but well-marked.