With the support of the MVO Agency, Mettler-Toledo SAS, laboratory division, has developed its constructive approach, with its customers and prospects, based on the common definition of the need, the solution and its calculation of return on investment. The company offers products, solutions and services that play an important role in the competitiveness of companies through weighing, analysis and quality control.
“ At a time when the competitiveness of French companies is a real issue, it is time to think about productive investment by the gains it will generate and not by its acquisition value ! »Declares Fabrice Dejoux, president of Mettler-Toledo SAS. He adds that “ fortunately, many customers have taken the plunge and are more interested in the total cost of ownership than the cost of acquisition; further proof that return on investment is the preferred criterion which directly impacts industrial competitiveness, so important in the face of today's challenges ”. “ Listening to our sales teams is essential. They were able to question themselves in order to collaborate even more actively with our customers in order to determine their needs and thus offer more profitable solutions ”explains Christophe Blaisse, director of the laboratory division.
This training has been very profitable for us since it is based on concrete cases which have highlighted the merits of this new approach. Fabrice Dejoux specifies that this way of offering the best solution to our customers requires a much more proactive commercial approach which will now be the rule in the company. “ Our mission is to contribute to the improvement of the competitiveness of our customers with adapted solutions, of high technology and of high quality, in the form of a constructive partnership; this Commercial Action Trophy award demonstrates the relevance of this approach, ”concludes Fabrice Dejoux.
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