IMPLEX is the only software and related services provider to be certified. ISO 9001, in measurement and traceability management. In 2012, our customer satisfaction survey enabled us to validate a satisfaction rate of 96,29%.
And our customers are 88,89% to report an improvement in their Quality system since acquiring our solutions.
Analysis of the responses to this annual survey proves that the improvements implemented in 2011 have been beneficial, and that the Quality approach to which we are committed is helping us to better meet our customers' expectations.
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