In any quality approach, customer satisfaction is essential. To know it, you have to measure it! New technologies make it possible to dispense with traditional forms for carrying out online surveys. The web offers many tools for carrying out surveys and polls. We present here one of them, which we ourselves use for our reader surveys.
It is the American sogosurvey who caught our attention to carry out our online surveys.
With a complete interface, the tool allows you to design your survey with certainly all the possible questions: open, closed, free text, with satisfaction scale, with a complete grid, etc.
The survey is simple to design, and even if the interface is in English, the questions are translated into French.
Where sogosurvey differs from other tools available on the web is in the launch of the survey. It runs your investigation on its own! No need to go through a manager for sending messages, he takes care of it and even personalizes the access urls. This avoids being inundated with unsolicited responses from people who have had unauthorized access to the survey ...
Exploiting the results is easy. Data export to a spreadsheet is automatic.
Several subscription formulas are available, depending on needs and the number of responses expected.